Refund policy
Last updated March 01, 2022
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or an exchange. Please see below for more information on our return policy.
All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. (e.g., no stains, tears or other soiling including odors). Accepting returns is at the sole discretion of Bshtihome’s judgement of the state of the Products. Bshtihome reserves the right to refuse any returns. Bshtihome may request descriptions and images of the Products to determine the state of the Products prior to accepting returns. Failure to comply with requests by Bshtihome may result in Bshtihome’s refusal of return. Failure to complete the returns process within 1 week of being provided instructions from Bshtihome may result in Bshtihome’s refusal of return. We will notify you by email when your return has been processed.
- Products shipped outside of the continental United States are not eligible for return.
- Customers may return a maximum of two (2) of each particular Product per initial order, validated by a customer name or shipping address.
- If at least one of a particular Product type is returned from an initial order, that customer or shipping address will not be eligible for additional 30-day trials on subsequent orders of that particular Product (i.e. if you return a Couch, you will not be eligible for 30-day trials on future Couch orders).
- Missing an appointment for a return to be picked up from your address will incur a fee. This fee will be clearly disclosed at the time Bshtihome schedules a pickup on the customer's behalf.
- Individually purchased seat modules (not purchased as part of a Couch): not eligible for returns.
- Individually purchased armrest sets (not purchased as part of a Couch): not eligible for returns.
- Individually purchased legs (not purchased as part of a Couch): not eligible for returns.
- Individually purchased Couch cushions (back and/or bottom cushions; not purchased as part of a Couch): not eligible for returns.
If you decide your piece isn’t quite right, you have up to 30 days from the date of delivery to return your item(s). To ensure a successful return, please make sure that your piece is in as-new condition, and that you have the original packaging on hand, we will process your return or exchange. Refunds will be issued in the form of the original payment. Refunds will be issued within 2 weeks of the completion of Bshtihome’s return process. This process may take several weeks to complete. Please follow the instructions below to return your Product.
RETURN PROCESSTo return an item, please email customer service at support@bshtihome.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:
Bshtihome Warehouse Attn:
Returns RMA #
1567 S Campus Ave Ontario, CA 91761 United States
Return shipping charges will be paid or reimbursed by us.
QUESTIONSIf you have any questions concerning our return policy, please contact us at:
